Cloud telephony refers to the delivery of voice and messaging services over the internet, using cloud computing infrastructure. It replaces traditional telephone systems with virtual solutions hosted in the cloud.

Cloud telephony operates by hosting voice applications and data storage in remote servers. Calls and messages are transmitted over the internet, eliminating the need for physical infrastructure.

Benefits include cost savings, scalability, flexibility, improved accessibility, advanced features (IVR, call routing), and easier integration with other business applications.

Yes, cloud telephony enables features like interactive voice response (IVR), call recording, and analytics, which contribute to enhanced customer service and communication.

Implementation involves choosing a cloud telephony provider, setting up virtual phone numbers, configuring call flows, and integrating with existing systems.

Yes, cloud telephony solutions offer seamless integration with Customer Relationship Management (CRM) systems, enhancing customer interactions and data management.

Yes, reputable cloud telephony providers implement security measures such as encryption and secure connections to ensure the confidentiality of communications.

Reliable providers offer high uptime guarantees, often exceeding traditional telephony systems. Redundancy measures are in place to ensure continuous service availability.