IVR Number
Automate your call centre and handle innumerable
calls seamlessly with cloud-hosted IVR system
Transform Your Business with IVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent.
By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless.
IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity.
Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.
Delivering Best-in-class IVR Solution
Add-on Application Integration
Maximise business productivity by integrating your telephony system with CRM, Google Sheets and other important applications.
Programmable Multi-level IVR
Design your multi level IVR with multiple levels and configure each level with a highly-customised menu and call flow structure.
Profesional Voice Over Artists
Our dedicated voice over professionals ensures your brand gets high-quality IVR recordings for every business need.
Live Call Monitoring Dashboard
Review your call centre’s performance by keeping a check on the live status of active, on-hold and disconnected calls.
Built-in Text-to-Speech
Dynamically convert written texts into audio messages to align your message scripts with customer needs.
Call Barging/Whispering
Barge or whisper into an active call and ensure error-free customer service by assisting agents in customer handling.
Streamline Sales & Customer Interactions with ExcelFortune
Call Now: +91 992 388 8526
Delivering Best-in-class IVR Solution
Frequently Asked Questions
Interactive Voice Response (IVR) is a technology utilized to automate the inbound calls by allowing businesses to interact with customers through pre-recorded voice messages with DTMF input using a keypad.
The utility of IVR is based on the requirements of the business you own. We can help you with figuring out the best type for your enterprise. Contact us to know more.
There are two types of IVR
- Single level IVR:
This is the simplest form of IVR which lets you add a single layer of IVR to your call flow. It is generally used for simple use cases where one input is enough to connect an agent or trigger a message. - Multi level IVR:
By using multi level IVR, you can use multiple layers of IVR in your call flow to streamline the workflow.
We can assist you in getting the IVR number for your business. Get in touch with us now.
IVRS stands for Interactive Voice Response System.
Businesses use an IVR number for improving customer experience, as an IVR number takes away the need for this and gives customers the opportunity to get through to whoever they need to on their first call.
About Us
Excel Fortune helps over 350 businesses with their SMS-based marketing campaigns, customer service alerts, and updates. Our emphasis is on efficiency and ease of use. ExcelFortune platform is built with this in mind, along with some useful added extras such as tracking, surveys, attachments, ticketing, analytics, and much more. We have been helping businesses overcome communication gaps for more than 7 years.
Connect with us
Email: support@excelfortune.com
Phone: +91 99238 88526
Our Services
B2B Lead Generation
Bulk What’s App
Bulk SMS
IVR Services
Email Marketing
Digital Marketing
Inbound & Outbound Sales
Industries We Serve
Industrial Goods / Manufacturing
Automotive
Banking & Financial Services
Startups
Consumer Electronics & Technology
Education
Healthcare
Retail & ECommerce
Real Estate
Consumer Package Goods
Travel & Hospital
Telecom